F.A.Q.

Order Shipping Information

Your order will be shipped within 24 to 48 hours (excludes weekends & public holidays) by Australia Post.

All packages are tracked and require a signature upon receipt. If there is no one available to accept delivery your parcel will be taken to the nearest Post Office which you will then have to collect. Please note if your parcel is not collected and is returned to us new postage charges will apply if you require the order to be redelivered.

Please allow up to 7 business days for delivery to most parts of Australia (see below for estimated delivery times).

If you choose to give an ‘Authority to Leave’ to your order we will not accept responsibility for the loss or damage of your package. You can do this through the drop down menu during checkout.

Authority to Leave will not be applied to orders being sent to PO Boxes, Parcel Lockers or International orders. Please note that if Australia Post deems a location to be unsafe to leave a parcel they will take it to the nearest Post Office. These can include but are not limited to office buildings and apartment blocks.
Also, if you pay with Apple Pay or Google Pay there will be no option for an Authority to Leave as those systems do not allow it.

If you choose to redirect your order while in transit we will not accept responsibility for the loss or damage of your package. 

Estimated Delivery Times

Delivery times within Australia (under normal conditions):

• ACT  5-6 days
• Sydney 5-6 days
• NSW Country 5-6 days
• Melbourne 5-6 days
• VIC Country 5-6 days
• Brisbane 5-6 days
• QLD Country 5-7 days
• Adelaide 3-4 days
• SA Country 3-4 days
• Tasmania 5-6 days
• Northern Territory 5-7 days
• Perth 1-2 days
• WA Country 2-4 days

Express Shipping

To have your order shipped the same day, orders need to be received by 12noon WST.

Please note that Australia Post does not guarantee 1 day shipping. Please allow up to 2 days delivery to major metro areas and up to 4-5 days to other areas.

FREE Shipping

For online orders over $100 we offer Free shipping. However, this offer is only available to orders placed through our online store and being shipped to an Australian address.

Orders will be shipped by standard shipping methods only. Express shipping is not included and is an additional cost.

International Shipping

Your order will be shipped within 24 to 48 hours (excludes weekends & public holidays) by Australia Post. All shipments are insured. However, we are unable to add an “Authority to Leave” to international packages. 

Please note that international shipments may attract taxes and duties depending on the country you are sending the goods to. Any taxes and/or duties are the responsibility of the customer and not Elmstock Tea.

Transit time varies depending on location.
We ship to the following countries:

Asia/Pacific
Hong Kong, Japan, New Zealand

Europe
Austria, Belgium, Denmark, France, Germany, Ireland, Netherlands, Norway, Sweden, Switzerland, United Kingdom

North America
Canada, United States

If the country you need is not listed please contact us and we’ll see if arrangements can be made.

Local Rates

We offer Local Postage Rates (as per Australia Post) on all orders. That is, the rates are based on shipping from the capital city in your state. Shipping starts from $7.90. On average this is a 30% saving on regular post rates.

Orders over $100 are still shipped FREE.

Postage Quotes

To obtain a postage quote, go to your shopping cart (the “My Cart” link is located in the top right of the page) and enter your location and postcode in the Calculate Shipping dialogue box. The postage options will then be displayed and you can then choose which option you’d like and update your cart accordingly.